» Client Service

Improve Your Profits by Focusing on Client Retention and Satisfaction

Keeping good clients is important for the financial health and viability of every firm. According to a survey performed by BTI Consulting of Boston, law firms that actively track and measure client retention see 12% higher profits per attorney.... Read More
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Categories: Marketing

Using Credit Cards for Retainers and Trust Accounts

One of the most commonly asked questions regarding our Law Firm Merchant Account service pertains to the rules surrounding trust accounts. The rules and requirements vary state by state, so you should check with your local bar to determine which of... Read More
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Law Firm Marketing: Success is in the Details

There is a common misconception in a large segment of the legal profession that marketing equates to advertising and spending a lot of money. That couldn’t be more wrong. Marketing in law firms is all about sweating the details. The details cost... Read More
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Missed Opportunities: Not Asking Clients for Referrals

Without a doubt, clients can be your best source of referrals. Yet in my 18 years of marketing work with lawyers, I have met few who actually ask clients for referrals.... Read More
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Focusing on Client Service

Lawyers tend to forget that law is a service industry. Clients have a myriad of choices for their legal representation. By focusing on client service, lawyers can better retain current clients, gain more referrals, and minimize the risk of ethics... Read More
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What Our Clients Say

Brian L. McMahon
McMahon Law Firm LLC
Solo Law Firm in St. Paul, MN
"The Modern Firm not only knows its business...it knows mine, and very well. It is important to partner with a web site designer that knows the legal business for solo practitioners. I am still getting compliments about my firm's web site. Read More "