Client Service Archives - The Modern Firm

» Client Service

Time To Retire From Law

A Retirement Guide To Your Law Firm’s Website and Online Presence

Time To Retire From Law Here's a quick and informative guide on the steps retiring attorneys should take to properly close down their websites, emails, domains, social media and professional profiles so that big issues like identity theft don't ruin their retirement... Read More
Read More
Empty Chair

How Can Attorneys Reduce No-Shows?

Empty Chair The new client no-show is a triple-whammy of lost income, lost future referrals and lost marketing dollars. This week we cover tips on how to improve communication with potential and current clients to keep your appointment book humming along.... Read More
Read More

Improve Your Profits by Focusing on Client Retention and Satisfaction

Keeping good clients is important for the financial health and viability of every firm. According to a survey performed by BTI Consulting of Boston, law firms that actively track and measure client retention see 12% higher profits per attorney.... Read More
Read More
Categories: Marketing

Using Credit Cards for Retainers and Trust Accounts

One of the most commonly asked questions regarding our Law Firm Merchant Account service pertains to the rules surrounding trust accounts. The rules and requirements vary state by state, so you should check with your local bar to determine which of... Read More
Read More

Law Firm Marketing: Success is in the Details

There is a common misconception in a large segment of the legal profession that marketing equates to advertising and spending a lot of money. That couldn’t be more wrong. Marketing in law firms is all about sweating the details. The details cost... Read More
Read More

Missed Opportunities: Not Asking Clients for Referrals

Without a doubt, clients can be your best source of referrals. Yet in my 18 years of marketing work with lawyers, I have met few who actually ask clients for referrals.... Read More
Read More

Focusing on Client Service

Lawyers tend to forget that law is a service industry. Clients have a myriad of choices for their legal representation. By focusing on client service, lawyers can better retain current clients, gain more referrals, and minimize the risk of ethics... Read More
Read More

What Our Clients Say

Client review by attorney Patrick L. Chatterton
Patrick L. Chatterton
Law Office of Patrick L. Chatterton
Flint MI Criminal Defense Attorney
www.chattertonlaw.com
"When we were ready to design a website for our law firm, we knew very little on how to go about it. After a lot of research, we decided to use The Modern Firm for our website design. They were very helpful in guiding us through this overwhelming process. The staff are all very pleasant to deal with. Read More "