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Empty Chair

How Can Attorneys Reduce No-Shows?

Empty Chair The new client no-show is a triple-whammy of lost income, lost future referrals and lost marketing dollars. This week we cover tips on how to improve communication with potential and current clients to keep your appointment book humming along.... Read More
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Terrible Attorney Profile Headshot

Is Your Attorney Bio Costing Your Firm Clients?

Terrible Attorney Profile Headshot The data is clear: the attorney biographies on a law firm's website are the most clicked on pages of the site. Is your bio costing you clients? Learn how to write your best attorney website bio!... Read More
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Hey Siri, who’s the best lawyer?

How do Siri, Alexa and Google Assistant Find Attorneys?

Hey Siri, who’s the best lawyer? Just like being the first lawyer to have a website in 1997, or to have a mobile-friendly site in 2008, taking some initial steps to show up in voice searches may be easier to do now before it inevitably becomes more saturated and monetized later.... Read More
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Responding to Bad Attorney Review

How Should an Attorney Handle Negative Online Reviews?

Responding to Bad Attorney Review Warren Buffett said, "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." The problem is, today, even if you do everything right, you can still get hosed by bad reviews.... Read More
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Email Mailbox

What Email Services Are Best for a Small Law Firm?

Email Mailbox A modern law firm cannot operate without reliable access to email. Its ubiquity and features allows email to serve as the solution to many tricky communication problems. Everything from managing asynchronous communication, to collecting documents,... Read More
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Bankruptcy Disclaimer image – arrow with dollar sign

Bankruptcy Attorneys: Whether and Where to Put the Federal Bankruptcy Disclaimer on Your Website

Bankruptcy Disclaimer image – arrow with dollar sign Most bankruptcy attorneys and marketers for lawyers know the magic phrase: "We are a debt relief agency. We help people file for relief under the Bankruptcy Code." But some haven't even heard of it. And many don't know this phrase's implications…... Read More
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2018 loading

Is My Website Ready For 2018?

2018 loading Answer these 6 straightforward questions to be sure your law firm website won't let you down in the new year. For most practices, sorry, you can't just set it and forget it.... Read More
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Man Clicking Online Form

What Options Do I Have for Offering Client Forms on My Website?

Man Clicking Online Form It doesn’t matter what kind of law you practice: you’re going to need information from your clients while working on their matters. Likely, there will be similar information you’re going to collect from every client: maybe their... Read More
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Circuit and Lock Representing Website Privacy Policy

Does Your Website Need a Privacy Policy?

Circuit and Lock Representing Website Privacy Policy Is a law firm website required to have an explicit privacy policy? At the moment, in most jurisdictions generally the answer is no. But, are there reasons a law firm probably should have a privacy policy? Heck yes!... Read More
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Too Much Non-Billable Work – Hand with Help Sign

How Can I Stop Doing So Much Non-Billable Work?

Too Much Non-Billable Work – Hand with Help Sign If you’ve ever taken an economics class, one of the first things that you learned was the concept of “opportunity cost”: a dollar you spend on one thing is a dollar you don’t have available for something else. The same is... Read More
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