What’s Your Voice Mail Bounce Rate?

Posted 11.06.2009 in Good Reads/Tips, Marketing, Practice Management

A thought just came to me as I was leaving a voice message for a law firm.  The greeting on their voice mail stunk, it made me want to hang up.  The attorney stuttered, sounded dis-jointed and not very awake.  This got me thinking.  On the web we worry about a website’s “bounce rate,” the [...]

Creating a Satisfying “Second Act” in Your Legal Career

Posted 02.20.2008 in Good Reads/Tips, Practice Management

Attorneys are widely perceived as successful in life and many would affirm their satisfaction with their careers. But lawyers who can claim they “couldn’t be happier” are rare, and far more common are those who don’t take time to consider how making changes might yield greater satisfaction.
Some [...]

Using Credit Cards for Retainers and Trust Accounts

Posted 11.26.2007 in Practice Management

One of the most commonly asked questions regarding our Law Firm Merchant Account service pertains to the rules surrounding trust accounts. The rules and requirements vary state by state, so you should check with your local bar to determine which of the following scenarios will work for you.
Scenario 1:
Tie the trust account directly to the [...]

Cyber-Liability – What’s my exposure? Will my insurance respond?

Posted 11.06.2007 in Practice Management

Law firms of every size and discipline face growing exposures with respect to breaches in their computer security and information systems, with increasingly sophisticated attacks occurring more frequently. Due to rapidly changing policy coverages and premium in this area, it is important that you frequently review your firm’s exposures and options for handling them. And [...]

Managing Information Overload: What to do When the Information Age Has You Overwhelmed

Posted 09.22.2007 in Practice Management, Time Management

Several weeks ago a friend, the executive director of an organization, confessed that his office is a disaster. Professional journals pile up, phone messages are unanswered. Projects remain half completed. The in-box has become a storage box. Every meeting ends with additional paper and tasks to complete. E-mails arrive fast and furious begging for immediate [...]

Law Firm Marketing: Success is in the Details

Posted 09.22.2007 in Marketing, Practice Management

There is a common misconception in a large segment of the legal profession that marketing equates to advertising and spending a lot of money. That couldn’t be more wrong. Marketing in law firms is all about sweating the details. The details cost you a little extra time and attention, but can deliver [...]